Meet Our Office Staff
Julie McLaughlin, Practice Director
Julie’s diligence and hard work ensure we offer client’s an excellent experience in every way. With a degree in business management and a background in medical billing and administration, she oversees the overall operations for the Center.
Charles Singleton-Jackson, Operations Manager
With a degree in General Business and over ten years of hospitality and management experience, Charles’ role is to support the continued growth of the Center. His optimistic personality and strong work ethic lead him to take on special projects that support the vision of the company.
Laura McIlvain, Client Specialist Supervisor and Manager of Marketing and Community Relations
Laura trains, oversees, and maintains positive relations with all client specialists. This, paired with her ambitious drive for success, maximizes overall productivity for the team. She also builds long-lasting relationships with community partners, and creates proactive and innovative strategies that continuously evolve the center.
Reagan Katte, Senior Client Specialist and Referral Coordinator
Reagan prides herself on listening carefully and compassionately to your concerns and making sure you have an excellent experience in all aspects of your care. She supports the Center’s overall functioning and enjoys helping new clients get matched with the right therapist and prepared for their first meeting.
Essence Jennings, Client Specialist
Essence is attentive and empathetic to clients and devoted to helping individuals with their mental health needs. She received her Bachelors in Psychology from Coastal Carolina University, and is currently pursuing her Master’s Degree in Clinical Counseling at Charleston Southern University. She hopes to one day serve children and their families.
Mary Grigsby, Client Specialist
Mary’s empathetic and avid listening skills shine through as she helps clients to schedule appointments and finds the appropriate therapist. She has double Bachelor Degrees in Psychology and Biblical Studies from Columbia International University. In the future, she plans to obtain her Master’s and Doctorate Degrees in Marriage and Family Counseling.
Patricia (Trish) Maphrus, Client Specialist
Trish’s compassion for our clients and her cheerful nature shine through when you speak with her over the phone. She has extensive experience in customer service and diligently works to ensure you are paired with the right therapist.
Sarah Elizabeth Roberts, Client Specialist
Sarah has 8+ years of customer service experience, including 3+ years in the mental health field. Her goal is to ensure our clients have the most excellent experience possible. She is inspired by therapist’s dedication and client’s determination.
Angela Ross, Insurance Specialist
Angela has a long history of offering excellent customer service and looks forward to making your experience comfortable and confidential. She works with insurances and is happy to answer any questions you might have.
Joanna Hughes, Billing Specialist
Joanna’s reliability and great organization skills are huge assets as our billing specialist. She ensures clients are billed correctly, that they know of billing policies prior to visits, and she is happy to speak with you regarding any billing question you might have.
Corrine (Cory) Ochoa, Insurance Specialist
Cory helps our clients with insurance claims and payments. Her attention to detail and excellent problem-solving skills make this a great role for her. If you have any insurance questions, she is happy to assist you.