Meet Our Office Staff
Julie McLaughlin, Practice Manager
Julie’s diligence and hard work ensure we offer client’s an excellent experience in every way. With a degree in business management and a background in medical billing and administration, she oversees the overall operations for the Center. Among many other tasks, she coordinates staff schedules and works with insurance companies on credentialing, benefits and claims.
Charles Singleton-Jackson, Strategic Planning Assistant
With a degree in General Business and over 10 years of hospitality and management experience, Charles’ role is to support the continued growth of the Center. His optimistic personality and strong work ethic lead him to take on special projects that support the vision of the company.
Reagan Katte, Senior Client Specialist and Referral Coordinator
Reagan prides herself on listening carefully and compassionately to your concerns and making sure you have an excellent experience in all aspects of your care. She supports the Center’s overall functioning and enjoys helping new clients get matched with the right therapist and prepared for their first meeting.
Clayton Broughton, Client Specialist
Clayton’s passion is to help underprivileged children and adults, so it is no surprise he has a Bachelor’s Degree in Child Advocacy from USC Upstate and plans to obtain his Master’s in Social Work. His caring and thoughtful personality make him very personable with clients and he actively works to assist you in receiving the help you need.
Mary Grigsby, Client Specialist
Mary’s empathetic and avid listening skills shine through as she helps clients to schedule appointments and finds the appropriate therapist. She has double Bachelor Degrees in Psychology and Biblical Studies from Columbia International University. In the future, she plans to obtain her Master’s and Doctorate Degrees in Marriage and Family Counseling.
Essence Jennings, Client Specialist
Essence is attentive and empathetic to clients and devoted to helping individuals with their mental health needs. She is currently pursuing her master’s degree in School Psychology at the Citadel with hopes to one day serve underprivileged children and their families.
Patricia (Trish) Maphrus, Client Specialist
Trish’s compassion for our clients and her cheerful nature shine through when you speak with her over the phone. She has extensive experience in customer service and diligently works to ensure you are paired with the right therapist.
Laura McIlvain, Client Specialist
Laura has 5 years of customer service experience and works hard to understand your needs so she can place you with the best counselor. Her empathy and wonderful listening skills help you feel comfortable and at ease.
Angela Ross, Client Specialist
Angela’s top priority is patiently learning more about your situation and matching you with the therapist best suited for your needs. With a long history of offering excellent customer service, she looks forward to making your experience comfortable and confidential.
Joanna Hughes, Billing Specialist
Joanna’s reliability and great organization skills are huge assets as our billing specialist. She ensures clients are billed correctly, that they know of billing policies prior to visits, and she is happy to speak with you regarding any billing question you might have.
Corrine (Cory) Ochoa, Insurance Specialist
Cory helps our clients with insurance claims and payments. Her attention to detail and excellent problem-solving skills make this a great role for her. If you have any insurance questions, she is happy to assist you.